What payment methods are accepted?

At present our accepted payment methods are PayPal, VISA, Mastercard, American Express, Google Pay, Apple Pay, Shop Pay, and Union Pay.

We are working on integrating AfterPay, Zip Pay and Klarna into our portfolio.

When should I expect my order?

Our standard handling time is 2 business days. Please allow 2 business days after your payment has been received for your order to leave our warehouse.

The estimated delivery time frames are:

For customers in VIC - approximately 3-5 working days;

For customers in NSW, SA, ACT - approximately 4-8 working days;

For customers in QLD, NT,WA and TAS - approximately 7-10 working days.

For more information, please read our shipping policy.

My order is taking too long. What should I do?

We're sorry to hear that you have not received your order. If it has been 10 business days and you still have not recieved our order, please get in touch with us via the 'contact us' form or at sales@toyshackau.com and one of our customer service representatives will be in touch.

At Toy Shack AU, we take pride in our customers and will work with you to find a suitable solution.

How is shipping calculated?

Shipping within Australia is a standard fee of $9.90 and is calculated at check out. Shipping for overs over $150 are free excluding bulk/heavy items.

Orders that weigh over 40kg are subject to a heavy freight cost that is automatically calculated at checkout.

International shipping is a flat rate of $14.99 and excludes heavy/bulk items.

I am a business. How do I create a customer credit account?

If you are a representative or owner of a business, please get in touch with our team at sales@toyshackau.com. Our team will ask you to fill a 30-day customer credit account on behalf of your company. Once the form is returned to us via email, please allow 2-5 business days for your account to be set up.

A customer credit account is only available to businesses or companies, included but not limited to; preschools, libraries, OSHC, charities, hospitals, etc. To find out if your business is eligible, please send us an email.

I need a refund. Do you have a refund policy?

We offer a 30 day money back guarantee if you are not satisfied with your purchase.

If your item was damaged or faulty on arrival, please contact our customer service team within 30 days with your order # and we will work with you to find a suitable solution for all.

We do not cover return shipping costs and it is posted at the buyer's expense. To process a return, all items must be returned in its original packaging, unused and undamaged. Please read our refund policy for more information.

I need to get in touch. How do I contact you?

You can get in touch with us by pressing the 'Contact Us' button below or send an email to sales@toyshackau.com. Our customer service team will get in touch with you as soon as possible.

Still need some help?

Contact Us